What is My Virtual DoctorTM ?
My Virtual DoctorTM is a health care platform designed to let you take your health into your hands. You or your little one is sick? Set up a telemedicine appointment with MD Live. Perhaps you need one of our Personal Health Advocates to negotiate savings on your medical bills. Is it time to look for assisted living communities for a parent or loved one? We can help. At My Virtual DoctorTM we say “Your Choice, Your Health, Your Way.” And we really mean it.
Where is My Virtual DoctorTM available?
All My Virtual DoctorTM services, with the exemption of Erectile-Dysfunction medication, are available in every state.
When are doctors available?
Medical assistance is available 24 hours a day, 365 days of the year. Whether you're unable to wait for an in-person consultation, prefer the convenience of an online consult, or require a cost-effective alternative, we have a doctor that can help.
Can I use my My Virtual DoctorTM for medical emergencies?
No. My Virtual DoctorTM is designed to accommodate the diagnosis and treatment of non-emergency medical conditions. In cases where symptoms are life threatening or require advanced medical attention, you should dial 911 or visit your nearest emergency room. Syncope (fainting), physical trauma, bleeding, chest pain, stroke symptoms, unstable vitals, and certain mental illnesses are just a few instances that require urgent care.
Is my health information safe and secure?
Yes. Protecting your privacy is of the utmost importance to us. My Virtual DoctorTM platform is HIPAA compliant and data encrypted to ensure the secure storage of your personal health information at all times. We employ stringent security policies and protocols so that you can use our platform with complete confidence and peace of mind.
Do I need to download an app for my mobile device?
No. Although we will launch an app in the future, our website and services are optimized for mobile so that you can consult with a doctor on a device that suits you.
What if I need help or have a question?
You can email our friendly support staff at firstname.lastname@example.org. We endeavor to respond to all queries and concerns promptly.